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<!DOCTYPE html>
<html lang="en" prefix="og: https://ogp.me/ns#">
<head>
<meta charset="utf-8"/>
<title>Contact | GrapheneOS</title>
<meta name="description" content="Contact information for GrapheneOS."/>
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</head>
<body>
{% with current_page="contact" %}
{% include "header.html" %}
{% endwith %}
<main id="contact">
<h1><a href="#contact">Contact</a></h1>
<nav id="table-of-contents">
<h2><a href="#table-of-contents">Table of contents</a></h2>
<ul>
<li>
<a href="#community">Community</a>
<ul>
<li><a href="#community-chat">Chat</a></li>
<li><a href="#community-forum">Forum</a></li>
</ul>
</li>
<li><a href="#contacting-the-project">Contacting the project</a></li>
<li><a href="#hiring">Hiring</a></li>
<li>
<a href="#reporting-issues">Reporting issues</a>
<ul>
<li><a href="#standalone-apps">Standalone apps</a></li>
<li><a href="#services">Services</a></li>
</ul>
</li>
</ul>
</nav>
<section id="community">
<h2><a href="#community">Community</a></h2>
<section id="community-chat">
<h3><a href="#community-chat">Chat</a></h3>
<p>GrapheneOS has a very active community primarily based around the official
chat rooms. Our chat rooms are bridged across Discord, Telegram and Matrix so
you can choose your preferred platform.</p>
<p>Discord invite link: <a href="https://discord.com/invite/grapheneos">https://discord.com/invite/grapheneos</a>.</p>
<p>Telegram group: <a href="https://t.me/GrapheneOS">https://t.me/GrapheneOS</a>.</p>
<p>You can join the GrapheneOS Matrix space at
<a href="https://matrix.to/#/%23community:grapheneos.org">#community:grapheneos.org</a>
and can manually join each of the chat rooms from there.</p>
<p>The following 7 chat rooms are available across each platform, with the
Matrix links to each individual room included below:</p>
<table>
<tr>
<td><a href="https://matrix.to/#/%23general:grapheneos.org">#general:grapheneos.org</a></td>
<td>Best place to request support, ask questions or get involved in the project</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23apps:grapheneos.org">#apps:grapheneos.org</a></td>
<td>Discuss using third party apps and services with GrapheneOS</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23offtopic:grapheneos.org">#offtopic:grapheneos.org</a></td>
<td>Discuss topics not strictly related to GrapheneOS</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23dev:grapheneos.org">#dev:grapheneos.org</a></td>
<td>Discuss GrapheneOS app and OS development</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23testing:grapheneos.org">#testing:grapheneos.org</a></td>
<td>Provide feedback on Alpha and Beta channel app and OS releases</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23releases:grapheneos.org">#releases:grapheneos.org</a></td>
<td>Release announcements</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23infra:grapheneos.org">#infra:grapheneos.org</a></td>
<td>Infrastructure monitoring and discussion</td>
</tr>
<tr>
<td><a href="https://matrix.to/#/%23media:grapheneos.org">#media:grapheneos.org</a></td>
<td>Discuss GrapheneOS in news articles and other media coverage</td>
</tr>
</table>
<p>Matrix is a federated service similar to email where you can choose your
provider and has end-to-end encryption for private chats. Matrix can be a more
privacy friendly option but has significant downsides including lag, weak
moderation tools and the rooms needing to be regularly recreated due to bugs
in the protocol for reaching consensus on room state between servers.</p>
<p>The experience on Discord is the best out of all the available options
due to the way messages from the other platforms bridge to it, making
it much easier to read. Search is also generally better on Discord,
making it easier to look up information and previous discussions on
specific topics. Additionally, Discord allows you to select your preferred
release channels and devices via the roles feature in order to be
notified when an app or OS release in the channel you are interested in.</p>
<p>Telegram is a good option to choose if you already have a Telegram account
and use it. There is one Telegram group, which separates the different rooms via
topics.</p>
</section>
<section id="community-forum">
<h3><a href="#community-forum">Forum</a></h3>
<p>We have an official
<a href="https://discuss.grapheneos.org">forum</a> for longer form posts,
which is publicly accessible and easier to search. We are
using Flarum for our forum.</p>
</section>
</section>
<section id="contacting-the-project">
<h2><a href="#contacting-the-project">Contacting the project</a></h2>
<p>Do not contact us with offers to sell us products or services.</p>
<p>Please don't contact the GrapheneOS project or developers to request support /
device support / features or to report bugs. Use the <a href="#community">community
platforms</a> and <a href="#reporting-issues">issue trackers</a> listed below. The
developers are active on the Matrix room but the broader community can usually
answer most questions, and this allows the developers to focus their time and
energy on the project.</p>
<p>Email is the preferred way to contact the project. X direct messages are
checked much less frequently. A public @reply in a tweet is not a good way to contact
the project. It is not considered sending a message by X and is not queued up as
a message to be read, only as a regular notification that is likely to be missed or
forgotten.</p>
<p>Please do not send multiple copies / versions of the same email to different
addresses. Either send it to a single address or CC the other addresses. In general,
it's the same people handling every email address, and they don't need to see multiple
copies of the same email in their inbox.</p>
<p>You can contact <a href="mailto:contact@grapheneos.org">contact@grapheneos.org</a>
for topics related to GrapheneOS. Please don't send emails unrelated to GrapheneOS to
this address.</p>
<p>The <a href="mailto:security@grapheneos.org">security@grapheneos.org</a>
address is for reporting high priority security issues related to GrapheneOS. Please
don't send other kinds of emails to this address. It is not a way of increasing the
priority of emails that are not security reports. Your emails will be treated as a
much lower priority if you misuse this address.</p>
<p>The official X account for the project is <a
href="https://x.com/GrapheneOS">@GrapheneOS</a> which is used for official
announcements.</p>
<p>The official Mastodon account for the project is <a
href="https://grapheneos.social/@GrapheneOS">@GrapheneOS@grapheneos.social</a> which
is used for official announcements.</p>
<p>The official Bluesky account for the project is <a
href="https://bsky.app/profile/grapheneos.org">@grapheneos.org</a> which is used for
official announcements.</p>
</section>
<section id="hiring">
<h2><a href="#hiring">Hiring</a></h2>
<p>Interested in joining the GrapheneOS team? Check out our <a href="https://grapheneos.org/hiring">hiring page</a>.</p>
</section>
<section id="reporting-issues">
<h2><a href="#reporting-issues">Reporting issues</a></h2>
<p>Most issues should be reported to the global OS issue tracker for GrapheneOS
sub-projects. However, standalone projects and anything outside of the GrapheneOS
source tree (like the websites) has a dedicated issue tracker. The issue trackers are
listed for reference:</p>
<ul>
<li><a href="https://github.com/GrapheneOS/os-issue-tracker/issues">OS issue tracker</a> for all GrapheneOS repositories that are not standalone projects</li>
<li><a href="https://github.com/GrapheneOS/hardened_malloc/issues">hardened_malloc issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/platform_packages_apps_Updater/issues">Update client issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/platform_packages_apps_SetupWizard2/issues">Setup wizard issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/talkback/issues">Talkback issue tracker</a></li>
</ul>
<section id="standalone-apps">
<h3><a href="#standalone-apps">Standalone apps</a></h3>
<ul>
<li><a href="https://github.com/GrapheneOS/AppStore/issues">App Store issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/Auditor/issues">Auditor issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/Camera/issues">Camera app issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/Messaging/issues">Messaging app issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/PdfViewer/issues">PDF Viewer issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/Vanadium/issues">Vanadium (Chromium variant) issue tracker</a></li>
</ul>
</section>
<section id="services">
<h3><a href="#services">Services</a></h3>
<ul>
<li><a href="https://github.com/GrapheneOS/infrastructure/issues">Server infrastructure issue tracker (for issues applying across services)</a></li>
<li><a href="https://github.com/GrapheneOS/AttestationServer/issues">AttestationServer (attestation.app) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/grapheneos.org/issues">GrapheneOS site (grapheneos.org) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/releases.grapheneos.org/issues">Update server (releases.grapheneos.org) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/grapheneos.network/issues">Connectivity check / time server (grapheneos.network) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/mail.grapheneos.org/issues">Mail server (mail.grapheneos.org) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/apps.grapheneos.org/issues">App repository (apps.grapheneos.org) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/matrix.grapheneos.org/issues">GrapheneOS Matrix server (matrix.grapheneos.org) issue tracker</a></li>
<li><a href="https://github.com/GrapheneOS/discuss.grapheneos.org/issues">GrapheneOS discussion forum (discuss.grapheneos.org) issue tracker</a></li>
</ul>
</section>
</section>
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|
